FAQ

You can order Freelap timing systems directly from our official Canadian site. All prices are listed in CAD, and we ship quickly from within Canada — no customs, duties, or cross-border delays. You'll also find sport-specific bundles and exclusive Canadian support options tailored to coaches and programs across the country.

We offer timing systems specially adapted for track and field, skiing, biathlon, biking, motocross, speed skating, soccer and american football. However,Freelap technology is versatile and adapted to almost all sports for which speed matters. For any questions about the use of the Freelap system for your sport and about the choice of Freelap products to use, do not hesitate to contact your dealer (find your dealer on the contact page) or Freelap SA head office (by email info@freelapcanada.com / phone ‭+1 (514) 827-4597‬ / or via social networks). We will be happy to answer all your questions and support you.

For both ! For coaches:Ability to time several athletes simultaneously or in a row – live data and later consultations.
For athletes training alone:​​Freelap system is automatic, you don’t need anyone else to get your times. Ability to use a smartwatch. Live data and later consultations (and ability to share the results with your coach!)

YES ! Thanks to MyFreelap app, you can easily time several athletes simultaneously, or in a row, and create your Teams to manage your start lists.

The “Roster Timing Method” lets you easily and quickly time a big group of athletes in a row (on 1 or 2 lanes). The data is associated with the athletes according to the order of passage mentioned in the start list. In this case athletes can use the same chip.

All Freelap products sold through Freelap Canada include a 2-year manufacturer’s warranty covering any defects or hardware issues. But our support goes further — through our Lifetime Partnership Program, we’re committed to helping you long after the warranty ends. If anything happens outside of the warranty period, we’ll still be here to assist and can offer replacement products at a reduced price to keep your system updated and running smoothly.

Download the instruction for use of your Freelap devices from our page instructions for use.

– The FxChip is the radio transponder,it does not have the Bluetooth function. It must be used in combination with the Relay Coach BLE. The FxChip sends the timing data via radio transmission to the Relay Coach BLE. Then, the Relay Coach BLE transmits the data via Bluetooth to your mobile device.
– The FxChip BLE has the Bluetooth function.  Your FxChip BLE transponder directly transmits timing data via Bluetooth to your mobile device. (No Relay Coach BLE needed.)

The ID (2 letters – 4 digits) is written is the front of the chip.
If ID is not visible on the chip anymore, you can find it using Freelap Device Manager(FDM) app.

The Tx Junior Pro and Tx Track Pro are both versatile transmitters which can be set up as a START, LAP or FINISH transmitter.
The main difference is the detection field:– Tx Junior Pro: detection field of a radius of 1.5m
– Tx Track Pro: detection field of 3.5m on each side.
–The Tx Junior Pro is recommended for timing sports in which the athlete moves on foot and can pass fairly close to the transmitter(such as track and field, agility and speed training etc …).
–The Tx Track Pro is recommended for timing sports in which the athlete does not move on foot(such as ski, MTB, etc…).

• For the FxChip BLE: From the MyFreelap app, when you are receiving times, the app indicates the battery level of the chip (Unless if the battery is completely empty, in this case you won’t receive anything because the chip is not detected at all – it doesn’t flash when you put it into motion next to a transmitter turned on.). When the battery becomes low, the app sends you a notification.

• For all the Freelap BLE devices (FxChip BLE, FxSwim, Relay Coach BLE, LED Display): You can check the battery level using the Freelap Device Manager app.

• For all the Freelap devices: Please check the instruction for use of your product to know about low battery warnings.

Most Freelap devices are rechargeable and come with the appropriate charging cable or dongle included in the box. Simply connect your device to a USB power source using the provided cable to recharge. For models that use replaceable batteries, instructions are included in the user guide — but the majority of our system is designed to be easily rechargeable for convenience and long-term use.

Find examples of configuration for your sport (where to place your transmitters) on our complet guide by sports, and directly on MyFreelap app thanks to the library of preset Exercises with tutorials.

– For flying start: NO
1 / Place your Tx Junior Pro transmitter code START on the ground on the start line, on the side of the track, less than 1.5m from the athlete’s trajectory.
2 / Then, the same way, place your Tx Junior Pro code LAP at the desired distances to get intermediate times.
3 / Then, the same way, place your Tx Junior Pro code FINISH on the finish line.
/!\ For an optimal accuracy, take the start (start running) at least 5m before the START transmitter.

– For start block: YES
1 / Place your START transmitter on the ground on the start line.
2 / Place your Tx Junior Pro transmitters code LAP and FINISH on the ground:
– on the side of the track, at less than 1.5m from the athlete’s trajectory
– 80cm AFTER the desired distance (because the transponder will detect the magnetic field of the transmitter 80cm before its actual position).
> Check our Complete Track and Field Guide.

Maximum of 11 transmitters on your trajectory. Of course, if you time several athletes on adjacent lanes you can place more transmitters on the track! Just verify that each transponder does not cross more than 11 transmitters.

Minimum 10 meters / 0,7 second between 2 transmitters.

No !

Find how to attach your chip for your sport on our complet guide by sports !

To ensure the perfect reception of the data, place your mobile device:
– Between 10m and 50m after the FINISH transmitter– At a height of 1 meter from the ground
// If the athlete is using a smartwatch or is keeping his smartphone in his pocket: it’s ok.

Your timing data is transmitted and displayed instantly each time you cross a FINISH transmitter.

MyFreelap 7 is compatible with IOS and Android mobile devices (smartphones, tablets):
– Minimum iOS version support from iOS 13.0
– Minimum Android version support from OS version 7.0

Otherwise you can use the MyFreelap legacy app: MyFreelap Legacy app is compatible with IOS and Android mobile devices (smartphones, tablets):
– Minimum iOS version support from iOS 13.0
– Minimum Android version support from OS version 6 (Marshmallow)

From your mobile device, go to your apps store, search “MyFreelap” in the search bar and click on“Install”/ Or download it from our download page.
Then open it and click on“Create an account”.